1. Introduction
Welcome to ENS Stream.
This Privacy Policy explains how ENS Stream (“ENS,” “we,” “our,” or “us”) collects, uses, stores, and protects your information when you use the ENS Stream mobile application (the “App”) or related website or services (the “Platform”).
By accessing or using ENS Stream, you (“user,” “you,” or “your”) agree to the practices described in this Privacy Policy. Please read this document carefully to understand how your information is handled.
We are committed to providing a secure, reliable, and trusted streaming experience. This policy applies to all users who access, browse, stream, or interact with ENS Stream.
We may update this Privacy Policy from time to time. Changes become effective once posted on the App or Platform. Your continued use of ENS Stream after updates means you accept the revised policy.
2. Information We Collect
We collect only the information necessary to operate, maintain, and improve ENS Stream. You are not required to create an account unless certain features require it.
The types of information we may collect include:
2.1 Email Address
You may voluntarily provide your email address when:
Contacting support
Submitting feedback
Reporting technical issues
Requesting assistance
Your email address is used only for communication related to your request.
2.2 Device Information
To ensure optimal streaming performance, we may collect basic device information such as:
Device model
Operating system and version
Screen resolution or display type
App version
This information helps us improve compatibility, performance, and stability.
2.3 Usage Information
We may collect anonymous or aggregated data about how you use ENS Stream, including:
Content viewed or streamed
Time spent in the App
Features used (e.g., live stream, chat, updates)
Interaction patterns
This data helps us enhance content delivery and user experience.
2.4 Technical and Performance Data
If the App encounters an error, we may collect:
Crash logs
Error reports
Network performance details
Device state at the time of the issue
This information is used strictly to diagnose and fix technical problems.
3. Cookies and Analytics
3.1 Cookies and Similar Technologies
ENS Stream may use cookies, local storage, or similar technologies to:
Maintain session functionality
Remember user preferences
Improve navigation
Enhance streaming performance
You can manage cookie settings through your browser or device settings. Disabling certain technologies may affect some features.
3.2 Analytics
We may use analytics tools to understand user engagement and platform performance. These tools help us:
Measure usage trends
Improve streaming quality
Identify technical issues
Enhance content recommendations
Analytics data is typically aggregated and does not personally identify users.
4. Third-Party Services and Integrations
ENS Stream may integrate or embed third-party services, including:
Video hosting or streaming providers
Live chat systems
Advertising networks
Analytics providers
Social media platforms
When interacting with third-party services, those providers may collect information under their own privacy policies. ENS Stream does not control how third parties collect, use, or protect your information.
We recommend reviewing the privacy policies of any third-party services accessed through ENS Stream.
5. Data Security
We implement reasonable technical and organizational safeguards to protect your information, including:
Secure data transmission where applicable
Restricted access to authorized personnel
Confidential handling of submitted information
Ongoing monitoring of system integrity
We do not sell or rent your personal information. Information may only be disclosed where required by law or to protect our legal rights.
While we strive to safeguard your information, no online system can guarantee absolute security.
6. Children’s Privacy
ENS Stream is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that such information has been collected, we will take appropriate steps to delete it.
If you believe a child has provided personal information, please contact us immediately.
7. Changes to This Policy
We may update this Privacy Policy to reflect:
Service improvements
Legal or regulatory changes
Platform updates
When updates occur, we will:
Post the revised policy within the App or Platform
Update the effective date where applicable
Continued use of ENS Stream after changes are posted indicates acceptance of the updated policy.
8. Contact Us
If you have questions or concerns regarding this Privacy Policy, you may contact us at:
Telephone: +256784062303
Email: [email protected]
Address: Namasuba Central, Entebbe Road, P.O Box 122167, Kampala, Uganda
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