1. Introduction
Welcome to ENS Live (Enterprise News and Streaming Live).
This Privacy Policy explains how ENS Live (“ENS,” “we,” “our,” or “us”) collects, uses, stores, and protects your information when you use the ENS Live mobile application (the “App”) or the ENS Live website (the “Site”).
By using ENS Live, you (“user,” “you,” or “your”) agree to the practices described in this Privacy Policy. Please read this document carefully to understand how your information is handled and protected.
We are committed to providing a secure, respectful, and trusted experience for all users. This policy applies to anyone who accesses, browses, or interacts with the ENS Live App or website.
We may update this Privacy Policy from time to time. Any changes will take effect once they are posted on the App or Site. Your continued use of ENS Live after any updates means you accept the latest version of this policy.
2. Information We Collect
We only collect information that is necessary to operate, maintain, and improve ENS Live. We do not require you to create an account to use our services. Information is collected only when you choose to share it or when it is needed for the App or Site to function properly.
The types of information we may collect include:
2.1 Email Address
You may voluntarily provide your email address in situations such as:
Submitting comments or feedback
Filling out contact or support forms
Requesting information or assistance
We use your email address only for the purpose for which you provided it (for example, responding to your inquiry or feedback).
2.2 Device Details
To ensure the App and Site work correctly on your device and to help us improve performance, we may collect basic device information, such as:
Device model
Operating system and version
Screen size or display characteristics
This information helps us optimize ENS Live for different devices and troubleshoot technical issues.
2.3 Usage Data
We may collect anonymous or aggregated usage data about how you interact with ENS Live, including:
Pages or screens viewed
Features or sections used
Time and duration of use
This data helps us understand which parts of ENS Live are most useful and where we can improve the user experience.
2.4 Crash Logs
If the App or Site encounters an error or crash, we may collect crash logs that can include:
Error messages
Device and OS details at the time of the crash
Basic technical information about what was happening when the crash occurred
Crash logs are used solely to identify and fix technical problems and improve stability.
3. Cookies and Analytics
3.1 Cookies
ENS Live may use cookies or similar technologies (such as local storage or web beacons) to:
Remember your preferences (for example, language or display settings)
Maintain basic session information
Improve navigation and overall user experience
You can usually control or disable cookies through your browser or device settings. However, disabling cookies may affect how some features of ENS Live function.
3.2 Analytics
We may use anonymous usage analytics tools to better understand how users interact with ENS Live. These tools help us:
Measure traffic and usage patterns
Identify popular content and features
Detect performance issues
Analytics data is typically aggregated and does not identify you personally.
4. Third-Party Services and Links
ENS Live may include links to, or embed content from, third-party services such as:
External news articles or websites
Video platforms
Comment or discussion systems
Social media platforms
When you interact with these third-party services, they may collect information about you under their own privacy policies and terms of use. ENS does not control how these third parties collect, use, or protect your data.
We recommend that you review the privacy policies of any third-party services you access through ENS Live to understand their data practices.
5. Data Security
We take reasonable technical and organizational measures to protect the information we collect, including:
Using secure methods to transmit and store data where appropriate
Limiting access to submitted information to authorized personnel only
Handling your information with confidentiality
We do not sell or share your personal information with external parties without your consent, except where required by law or necessary to protect our legal rights.
While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we are committed to maintaining a high standard of protection.
6. Children’s Privacy
ENS Live is not designed for, or directed to, children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that we have collected information from a child under 13, we will take steps to delete that information as soon as possible.
If you believe that a child under 13 has provided us with personal information, please contact us using the details in the “Contact Us” section below.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect:
Changes in our services
Legal or regulatory requirements
Improvements in how we handle and protect your data
When we make changes, we will:
Post the updated Privacy Policy on the App and/or Site
Update the effective date at the top or bottom of the policy (where applicable)
Your continued use of ENS Live after any changes are posted means you accept the updated Privacy Policy.
8. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how your information is handled, you can contact us using the details below:
Telephone: +256784062303
Email: [email protected]
Address: Namasuba Central, Entebbe Road, P.O Box 122167, Kampala, Uganda
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