How to Add Credits in ENS Creator Studio
This guide explains how creators, businesses, and advertisers can add credits to their ENS Creator Studio account. Credits are used to pay for services such as live broadcasting, video publishing, program scheduling, and advertising on ENS platforms.
Before you can submit or schedule content on ENS, your account must have enough available credits to cover the required service fees.
What Are ENS Creator Credits?
ENS Creator Credits are the internal payment balance used within ENS Creator Studio.
Instead of charging your payment method every time you submit a program or advertisement, ENS converts your payment into credits. These credits are then used whenever you request services on the platform.
Using credits helps you:
Manage payments more easily
Process refunds faster
Keep your transactions secure
Why You Need Credits
Credits are required for most activities within ENS Creator Studio, including:
Requesting a live broadcast
Uploading prerecorded video programs
Scheduling future broadcasts
Running advertising campaigns
Promoting content across ENS platforms
If your credit balance is too low, the system will prompt you to top up before you can continue.
How to Top Up Your Credits
Follow these steps to add credits to your ENS Creator Studio account:
Log in to ENS Creator Studio.
Go to the Payments section from the main menu.
Click or tap Top Up Credits.
Enter the amount of credits (in UGX) you want to add.
Choose your preferred payment method.
Review the details and confirm the payment.
Complete the payment through the secure Flutterwave checkout page.
Once the payment is successful, the credits will automatically be added to your account balance. You can then immediately use them to pay for ENS services.
Minimum Top Up Amount
The minimum credit top-up amount in ENS Creator Studio is:
15,000 UGX
You can add higher amounts depending on your usage needs (for example, frequent live broadcasts or multiple ad campaigns).
Supported Payment Methods
ENS Creator Studio uses Flutterwave for secure payment processing.
Depending on your country and region, you may be able to pay using:
Mobile Money
Debit or Credit Cards
Other supported payment options provided by Flutterwave in your location
All transactions are processed securely by Flutterwave. ENS does not store your card or payment details.
Checking Your Credit Balance
You can check your available credits at any time:
Log in to ENS Creator Studio.
Open the Payments section.
Here you can view:
Your current credit balance
Credit top-up history (amounts and dates)
Transaction records for services used
Refund history, if applicable
This helps you understand how your credits are added and spent over time.
What Happens After You Top Up?
After your top-up is successful:
Your credit balance increases.
You can immediately start using ENS services.
Credits are automatically deducted whenever you use a paid service.
For example, if you schedule a live broadcast, the required fee is deducted from your credit balance at the time of scheduling or confirmation.
Important Notes
You must have enough credits before submitting or scheduling content.
Services cannot be requested if your credit balance is insufficient.
Approved refunds are usually returned to your credit balance, not to your original payment method.
Credits that have already been used/consumed for services cannot be refunded.
Need Help?
If you experience any issues while topping up credits (such as failed payments, incorrect balances, or missing transactions), contact ENS support through the Help Center inside ENS Creator Studio.
Include details such as:
Your account email or ID
The top-up amount and time
Any error messages or screenshots
This information helps the support team resolve your issue more quickly.
Summary
Credits in ENS Creator Studio act as your internal payment balance for live broadcasts, video uploads, scheduling, and advertising. Topping up ensures your activities run without interruption and makes payments faster, safer, and easier to manage.
Always keep enough credits in your account before submitting programs, scheduling broadcasts, or launching campaigns on ENS.
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